A Day in the Life of… Liam Bantick
To give you a little insight into the inner workings of Linc, we’ll be running an occasional series of ‘A Day in the Life of…’, turning the spotlight on a few Linc team members. Today, we’re featuring company director, Liam Bantick.
Ed: Tell us a little about your role and responsibilities
Liam: I’ve been with Linc for five years, and in the freight forwarding and logistics industry for many more. As a Director, my job cuts right across the company, encompassing sales, business growth, operations and the day-to-day running of the business. I’m involved in new business development, service enhancement, operational efficiency and performance improvement, as well as all aspects of customer service.
Ed: What is a typical day for you?
Liam: I start early, at home around 7:00am, checking emails. We operate a global business, which means it’s important to be responsive to clients in every time zone. At this point in the day, the focus is the Far East and responding quickly to any shipping queries.
I get to the office around 8:00am and kick off with a debrief with our warehouse manager. That involves running through what’s going on throughout the day and ensuring we are geared up for any potential pressure-points or special challenges. I’ll then liaise with the account handlers on the orders we need to process that day, making sure I know what’s coming and going.
Throughout the day I’ll be talking to and meeting with new and existing clients, discussing changes, anticipating product launches and preparing for major upcoming projects. I talk a lot with the USA as we have several clients there, making sure everything is working to schedule.
We plan ahead, getting things in place in anticipation of new projects, account growth and seasonal demands. For example, we recently racked-out three additional warehouses in preparation for the busy weeks leading up to Christmas and beyond.
As well as the operational considerations, my role involves continual review of our customer base, looking at where we can improve service, develop additional services, manage costs and facilitate our clients’ expansion and growth requirements. Often this means trips away – sometimes just into London, but also to the US or mainland Europe. Despite the wonders of technology, it’s very beneficial to meet face-to-face with clients and associates, especially when setting up new projects.
I leave the office around 5:30pm, but I’ll be checking emails until 7:00 or 8:00pm, sometimes later if there’s a major project on-the-go.
Ed: What do you enjoy most about your work?
Liam: I think it’s that sense of being involved right across the whole operation of the business, and the immense variety of the challenges and activities. And it’s the pride I feel in our people on-the-ground too. I couldn’t do this job without our excellent teams in the warehouse and in customer services. They work hard, nurturing and developing our existing clients and looking after the day-to-day support, servicing and delivery.
I may be the touch-point for new projects, scoping and client growth, but it’s our customer service and warehousing teams who deliver the goods – literally! Our clients continue to be well served by their experience, professionalism and skill, and that’s what opens the door to business growth.